We are totally dedicated to your 100% satisfaction.
For Product Returns: we offer 30 days money back guarantee for all unopened, sealed, undamaged products.
For Services, Workshops & Events Cancellations: we require a minimum of 24 hrs cancellation notice.
If more than 30 days have gone by since the date of your product purchase or less than 24hrs of your booked service, workshop or event, unfortunately we can’t offer you a refund or exchange.
Please understand that opened or broken seal products cannot be refunded as we can't resell them. Please contact us, we'll be happy to do everything we can to accommodate you.
To be eligible for a return, your item must be sealed, unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require that you contact us for instructions. Please fill out the contact form located on our “Contact us” page.
Please DO NOT send your purchase back anywhere before contacting us and receiving the detailed return instructions.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, arrived damaged or with missing parts for reasons due to our or our carrier error.
For Products Returns, once your return has been received at our warehouse and it has been inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, and will get credited back to you within 2-3 business days.
For Services, Workshops & Events, you're entitled to a full refund on cancellations as long as we receive your notification before the 24 hrs window.
If your refund has not been posted into your payment method after 3-5 business days please don’t hesitate to contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective, expired or damaged due to our error. If you need to exchange for some other item please fill the Contact Us form to receive your Return Merchandise Authorization (RMA) number with a brief explanation of the reason for the return/request for exchange. We'll get back to your within 24hrs.
Unless we were at fault, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for changing your mind. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the product was received damaged or we sent you the wrong product we’ll take care of the return shipping charges. If the return is due to you changing your mind then the shipping cost is your responsibility.
Depending on where you live the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Please keep in mind that no refunds will be offered on any lost in transit items.